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PolicyInitiativesAnnual Report

  QUALITY POLICY STATEMENT
  The Company is committed to continuing to improve its quality performance and recognizes the key role that meeting customer expectations has in growing the business and improving profitability.

Successful deployment of this policy requires:

Involving everyone in understanding, implementing and continuously improving the processes that drive our business.
Maintaining a documented quality system compatible with the guidelines laid down by ISO9000:2000 standard.
Ensuring that business processes focus on satisfying the requirements of our customers and markets, with specific regard to product quality, product specification and service levels.
Working closely with suppliers to ensure their commitment to understanding our needs in terms of product quality and specifications, supporting services and new product development.
The development of business processes that support the Company’s stated objectives in associated areas of safety, environment and people development.
 


James Cropper
Chairman


Alun Lewis
Chief Executive
February 2003 Issue 03